Question 1

Will it sound like a robot?

Accepted Answer

It sounds natural, and it speaks English, Malay and Manglish. Try Mr Lim above and judge for yourself.

Question 2

What happens when a patient calls?

Accepted Answer

Echoflow answers, greets the caller in your clinic's name, and collects their name, mobile number, reason for visit and preferred time. It then sends those details to you or your receptionist, so you can confirm the booking.

Question 3

Do I need to change my booking system?

Accepted Answer

No. Echoflow works alongside whatever you already use. Your team books the appointment from the summary it sends.

Question 4

What if a patient wants to speak to a person, or it's urgent?

Accepted Answer

Echoflow can transfer the call to a human. Can be customized according to clinic's needs.

Question 5

Will it replace my receptionist?

Accepted Answer

No. It covers the calls your team can't take: lunch hours, after hours, and busy moments at the chair. Your receptionist stays in charge of confirming and managing appointments.

Question 6

Can I make it sound like my clinic?

Accepted Answer

Yes. We set up your greeting, your opening hours and the tone to match how your clinic speaks.

Question 7

How does setup work, and what do I need to do?

Accepted Answer

We start with one onboarding call. You tell us your clinic hours, your preferred greeting and who should receive the summaries, and we set up the rest. It's live in 2-3 business days.

Question 8

Do I need to change my clinic's phone number?

Accepted Answer

No. Your patients keep calling the number they already know. You set up call forwarding with your phone provider so that [calls you don't answer / after-hours calls] go to Echoflow, and we walk you through it on the onboarding call.

Question 9

How much does it cost?

Accepted Answer

It's a simple monthly subscription. We go through the pricing on the demo call so it fits your clinic.

Question 10

Is my patients' information safe?

Accepted Answer

Echoflow collects only what's needed to book: name, mobile number, reason for visit and preferred time. It's stored securely and used only to arrange the appointment.

Question 11

What does the free trial include, and what happens after?

Accepted Answer

For 14 days, Echoflow answers your after-hours and lunch-hour calls and sends you the summaries.

Every after-hours
call, answered.

A patient calls at 1.15 pm. Your receptionist is at lunch. No one picks up. They call the next clinic. That patient is gone before you're back from lunch.

Talk with Mr Lim

3

14 days

2-3 days

How it works

Patient calls your clinic

Echoflow answers

You get the summary

Speaks your patients' language.

English

Malay

Manglish

Start your 14-day free trial

Book a demo

Frequently asked questions

Every after-hourscall, answered.